Terms of Service
Account rules, acceptable use, service requests, purchases, moderation, suspension, and liability.
Read the Terms of ServiceLegal & privacy centre
Clear rules for services, communication, and community.
Eva Store is an app for requesting services, communicating with providers and groups, and managing your account. This site publishes the rules and data practices that apply when you use it.
Arabic version: العربية
What this site covers
Six documents, each available in English and Arabic.
Privacy Policy
What the app and backend collect, why, who can see it, how it is secured, and the choices you have.
Read the Privacy PolicyAccount deletion
How to request deletion, what is erased, what is retained, and the current limitations.
Read the deletion policyData retention
How long each category is kept, including the periods that still need owner and legal approval.
Read the retention policyCookies
This site sets no cookies and runs no analytics. The app uses tokens, not cookies, for authentication.
Read the cookie noticeCommunity guidelines
Prohibited content, moderation tools that exist today, reporting, and enforcement.
Read the community guidelinesAt a glance
What the reviewed product actually does, without promises it cannot keep.
- Service requests go through staff review, a price quote, assignment, delivery, and revision or dispute steps where the app offers them.
- Communication covers support, service-request, group, and stream conversations. There is no free user-to-user direct messaging.
- Community groups can be discoverable or private. Group moderators can remove, ban, or mute members.
- Uploads are validated and malware-scanned before they become available.
- Notifications use Firebase Cloud Messaging, with notification preferences and quiet hours.
- Account deletion is an in-app lifecycle with a grace period, holds, and anonymisation. The public web request channel is still pending.
- Purchases are temporarily restricted. Digital products are not sold to Android users through an external payment page while Google Play Billing compliance is unresolved.
- No end-to-end encryption or anonymity claim. Authorised staff and processors can access data as described in the Privacy Policy.
Unresolved approval items
Some items on this site are marked [OWNER/LEGAL APPROVAL REQUIRED]. They include the registered legal entity and address, the public contact channel, the retention schedule, the age policy, the web deletion channel, the payment and refund policy, and the moderation appeal route. This draft is not final legal advice and is not in force until those items are approved.
Contact
The only published support channel is the in-app support conversation (Profile → Contact support). No public support email address, telephone number, or office address is published. A public contact for this website is [OWNER/LEGAL APPROVAL REQUIRED].
See also the Privacy Policy and Terms of Service.