Terms of Service

1. About these terms

These Terms of Service govern your use of the Eva Store application and the services made available through it. They are a legal agreement between you and the operator of Eva Store.

Eva Store is operated by the Eva Store Team, represented by its Chief Executive Officer, Eng. Al-Khansaa Ali Mohammed. The registered legal entity, registration number, registered address, and governing law are [OWNER/LEGAL APPROVAL REQUIRED].

This web edition is policy version 1.0, last updated 10 November 2026. Its effective date is pending owner approval. A new version becomes effective only when the operator publishes it with an approved effective date. [OWNER/LEGAL APPROVAL REQUIRED]

2. Accepting these terms

You must accept these terms and the Privacy Policy before you create an account. The app asks for that acceptance during registration. The current backend does not store a separate, versioned acceptance record; the registration checkbox is local to the app. [OWNER/LEGAL APPROVAL REQUIRED] versioned acceptance and re-acceptance.

If you do not agree, do not create an account or use the service.

The app does not currently verify your age. If you are a minor under the law that applies to you, use Eva Store only with the involvement of a parent or guardian. The minimum age and parental-consent process are [OWNER/LEGAL APPROVAL REQUIRED].

3. Your account and workspace

Provide accurate registration and profile information and keep it current. Your account type (for example student or client), staff role, and the workspaces you can open are granted by the backend; they are not chosen freely in the app.

You can register with email and password. Where the build enables it, you can also sign in with Google or Apple; the provider identity token is exchanged with Supabase Auth, and the backend receives the resulting access token. Keep your password, sign-in method, and sessions secure. You are responsible for activity through your account. Do not share your account, impersonate another person, or create accounts to evade restrictions.

We may suspend, restrict, or deactivate an account for security, fraud prevention, serious or repeated violations, or legal requirements. Suspension is separate from deletion. Account deletion is a separate, stronger action.

4. Feature availability and temporary purchase restrictions

Feature availability depends on the workspace the backend grants your account. The app shows the actual state; a screen or menu item is not a promise that an operation will be allowed.

• Service Requests are available to eligible accounts: you can submit a request, and the request moves through staff review, quoting, assignment, delivery, revision, and dispute steps where the app offers them.
• Profiles, community groups, group chat, service-request chat, support chat, notifications, and account settings are available to accounts whose workspace grants them.
• Purchases are temporarily restricted. The store and checkout may be visible, but some offers, product types, or payment methods may not be available. Digital products are not sold to Android users through an external payment page while Google Play Billing compliance is unresolved. The backend decides whether a specific checkout can complete; an offer shown in the catalogue is not a promise of purchase. The scope, duration, and exceptions of this restriction are [OWNER/LEGAL APPROVAL REQUIRED].
• Courses and live streaming are not promised as generally available in this release. Access is limited to what the backend enables for your account, and no schedule, enrolment, completion, or broadcast is promised.

5. Acceptable use

You must follow the Community Guidelines. In summary, do not:

• harass, threaten, abuse, or hatefully target anyone;
• post illegal content, sexual content, or content that endangers children;
• impersonate anyone, defraud, scam, or misrepresent your qualifications;
• send spam or upload malware;
• upload content you do not have the right to share, or infringe intellectual-property or privacy rights;
• post another person's personal data without consent;
• attempt to access accounts, workspaces, data, or features you are not authorised to access;
• bypass security controls, rate limits, permissions, or malware scanning;
• take payments outside the app in violation of the rules that apply to a service request. [OWNER/LEGAL APPROVAL REQUIRED]

Uploaded files are validated and scanned before they become available. Do not try to evade scanning or attack the service.

6. Your content and communications

You keep ownership of the content you submit, such as profile information, messages, attachments, reviews, and group content. You grant Eva Store the permission needed to store, process, transmit, scan, and display that content to the users you send it to, solely to operate the features you use.

You are responsible for having the right to share your content and for respecting intellectual-property and privacy rights.

Who can see content. Service-request conversations are limited to the customer, the assigned provider or providers, and authorised staff. Support conversations are limited to you and support agents. Group content is visible to group members and group moderators, and authorised staff can audit group messages. Reviews are public after moderation; a rating without text is published immediately. There is no free user-to-user direct messaging.

Authorised staff can review support, service-request, and group messages for moderation, disputes, and safety. Support agents may keep private internal notes that are not part of the conversation. Access is permission-based and audited.

Messages are stored as an append-only history. Editing creates a new revision; deleting leaves a tombstone. Other participants may still see the history and the fact that a message was deleted.

7. Service requests

A service request describes work you need. Submitting it does not guarantee that a provider will accept it, that a price will be offered, or that the work will be completed within a particular time.

After staff review, a price quote may be issued. The requester may accept, reject, or counter the quote. Only an accepted quote creates the agreed scope and amount recorded in the app. A provider is then assigned; the provider may accept or decline the assignment, and delivery follows the workflow the app shows for that request.

Revision and dispute options exist only where the app offers them for that request. The status shown in the app reflects the backend record.

If a request is disputed or needs help, open the in-app support conversation and reference the request. Support can review the case but cannot guarantee a particular outcome or decide a question that requires a court or regulator.

8. Purchases and payments

Where a purchase is available, the app can request a server quote and create an order. FIAT orders may open the payment provider's checkout page in your browser; card data is entered on that page and is not collected by the app. Reward-point orders are settled from your points balance. No purchase is complete until the backend records the order and, for FIAT, the provider confirms payment.

Prices, availability, and quotes can change. An expired or stale quote must be re-priced. A service-request quote is an agreement recorded in the app; it is not an in-app digital purchase.

Eva Store does not currently publish a commission, provider payout schedule, refund policy, or delivery guarantee. Those terms are [OWNER/LEGAL APPROVAL REQUIRED]. Do not send money outside the app unless you have independently verified the provider and accepted the risk.

9. Moderation and enforcement

We may remove or hide content, mute or ban a member from a group, reject or hide a review or provider response, suspend a provider, or restrict an account where the rules are violated or the service is at risk.

The moderation tools that exist today include group remove/ban/mute (mute up to 30 days), review moderation, provider suspension, account restriction, and staff message audit for groups and service requests. Group bans and review moderation record a reason and are audited. Not every violation can be detected, and no response or resolution time is guaranteed.

An appeal route is [OWNER/LEGAL APPROVAL REQUIRED]. Until one is approved, use the in-app support conversation and reference the account, group, review, or request.

10. Suspension, deactivation, and deletion

You can deactivate your account or request its deletion in the app. Deactivation is reversible and is not deletion. Deletion starts a lifecycle with a grace period, holds, and anonymisation; see Account deletion.

Ending your use of the app does not by itself delete records that other users or the law require to be kept. The deletion page explains what is removed and what is retained.

11. Availability, disclaimers, and liability

The app is provided on an "as available" basis. We do not guarantee uninterrupted or error-free operation. Maintenance, provider outages, network conditions, or security incidents may interrupt features.

To the extent permitted by applicable law, Eva Store is not liable for indirect or consequential losses arising from your use of the app. Nothing in these terms excludes liability that cannot be excluded by law. Mandatory consumer rights under the law that applies to you are not affected.

You are responsible for your interactions with other users. Report abuse, fraud, or security issues through the in-app support conversation. The final liability and consumer-rights wording for the countries served is [OWNER/LEGAL APPROVAL REQUIRED].

12. Changes, governing law, and contact

We may change these terms. A material change is published with a new version and effective date. If renewed acceptance is required, the app asks for it before the affected feature is used again. Access to account-deletion and privacy information is not blocked by an unaccepted newer version.

The governing law, jurisdiction, and dispute-resolution forum are [OWNER/LEGAL APPROVAL REQUIRED].

The only published support channel is the in-app support conversation (Profile → Contact support). No public support email address, telephone number, or office address is published. A public contact for this website is [OWNER/LEGAL APPROVAL REQUIRED].