1. Where these rules apply
These guidelines apply to content and behaviour in the Eva Store app, including:
- community groups, group posts, and group chat;
- service-request conversations between a customer and the assigned provider or providers;
- support conversations with staff;
- reviews of services, providers, and completed courses, and provider responses;
- profiles and attachments (images, video, audio, voice messages, documents).
They supplement the Terms of Service. The Privacy Policy explains who can see content.
2. Prohibited content and behaviour
Do not post, send, or upload:
- illegal content, or content that endangers or sexualises children;
- sexual content;
- harassment, hate, threats, or targeted abuse;
- impersonation or misleading claims about who you are or what you are qualified to do;
- fraud, scams, or deceptive offers;
- spam, repeated unwanted contact, or bulk advertising;
- malware, phishing, or content designed to evade scanning;
- content that infringes copyright, trademark, or other rights;
- another person's personal data without their consent, including doxxing;
- attempts to take payments outside the app in violation of the rules that apply to a service request [OWNER/LEGAL APPROVAL REQUIRED];
- attempts to access accounts, workspaces, data, or features you are not authorised to access, or to bypass security, rate limits, permissions, or moderation.
This list is not exhaustive. The operator may act on other conduct that risks users or the service. [OWNER/LEGAL APPROVAL REQUIRED] legal review of this list.
3. Public, private, and group communication
- Service-request conversations are limited to the customer, the assigned provider or providers, and authorised staff. Do not share them outside the conversation without the participants' consent.
- Support conversations are limited to you and support agents. Support may keep private internal notes.
- Groups can be discoverable (OPEN or approval-based join policy) or private (INVITE_ONLY or linked to a resource). Group content is visible to members and moderators, and authorised staff can audit group messages.
- Reviews are public after moderation; a rating without text publishes immediately. Public reviews do not show the author's identity.
- There is no free user-to-user direct messaging. Do not use a service request, group, or support conversation to harass someone or to move a prohibited transaction off the app.
4. Moderation tools that exist today
| Tool | Who can use it | Effect |
|---|---|---|
| Remove a group member | Group moderators | Ends membership and chat access. |
| Ban a group member | Group moderators | Ends access; blocks rejoining, invitations, and join requests; reason recorded; audited. |
| Mute a group member | Group moderators | Up to 30 days; the member can still read. |
| Audit group or service-request messages | Authorised staff | Read-only review for moderation, disputes, and safety; audited. |
| Moderate reviews and provider responses | Review moderators | Approve, reject, hide, or restore; reason required; audited. |
| Edit or delete your own message | Message author | Edit creates a revision; delete leaves a tombstone. |
| Scan uploaded files | System | A file is not available until the scan succeeds; rejected files are removed. |
| Suspend a provider or restrict an account | Authorised staff | Limits or ends access; audited. |
5. Reporting abuse
Today you report abuse by opening the in-app support conversation (Profile → Contact support) and describing the issue, the account or content involved, and the date. Include a request, group, review, or conversation reference where possible.
Known gap. There is no dedicated in-app report button for a message, group post, profile, or review, and no user-level block. Group bans and mutes are moderator tools, not user controls. App-store rules require in-app reporting and, where users interact one-to-one, blocking. The operator must add those controls or document an approved alternative. [OWNER/LEGAL APPROVAL REQUIRED]
Do not send passwords, authentication codes, or payment card details through support. Support will never ask for your password. Report security vulnerabilities privately through support, not publicly.
6. Enforcement
Depending on severity and history, the operator may remove or hide content, mute or ban a group member, reject or hide a review or response, suspend a provider, or restrict an account. Group bans and review moderation record a reason and are audited. Enforcement is applied as consistently as the available tools allow; no response or resolution time is guaranteed.
An appeal route is [OWNER/LEGAL APPROVAL REQUIRED]. Until it is approved, use the in-app support conversation and reference the decision.
7. Misuse of support
Do not use support to send spam, threats, or unlawful content, or to try to obtain another user's data. Such reports may lead to account restrictions.
8. Changes and questions
We may update these guidelines with a new version and effective date. Questions and reports go through the in-app support conversation. A public contact for this website is [OWNER/LEGAL APPROVAL REQUIRED].